Frequently asked questions

At BDCOM Online Ltd., we’re committed to delivering reliable, high-quality digital services across Bangladesh. From high-speed internet (Smile Broadband, Broadband360, and Corporate Dedicated Internet) to IP telephony (Kotha.com.bd), GPS tracking & fleet management (Smarttracker.com.bd), data center and enterprise hosting solutions, and our advanced Environment Monitoring System (EMS) — every service is built to ensure performance, security, and innovation for individuals, businesses, and enterprises.

BDCOM Online Ltd. is one of the leading internet and technology service providers in Bangladesh, established in 1997. We provide internet, data connectivity, cloud, communication, and tracking solutions for individuals, businesses, and enterprises.

  • High-speed internet (Smile Broadband & Broadband360 & Corporate Dedicated Internet)
  • Communication platform - IP Telephony Service (Kotha.com.bd)
  • GPS tracking & fleet management (Smarttracker.com.bd)
  • Data center, hosting, and enterprise solutions
  • Environment Monitoring System- EMS

Smile Broadband is BDCOM’s reliable internet service designed for homes and offices, providing secure, stable, and affordable connectivity.

You can visit www.smile.com.bd or call our hotline 09666 666 666 to check packages and request a new connection.

Smile Broadband covers major areas in Dhaka, Chattogram, and other key cities of Bangladesh.

Broadband360 is a premium internet service by BDCOM that ensures ultra-fast, seamless, and secure connectivity for advanced users and businesses.

It is ideal for professionals, gamers, streamers, and businesses requiring higher bandwidth and reliable performance.

Visit www.broadband360.com.bd to explore packages and apply online.

Kotha is a communication platform developed by BDCOM that provides IP telephony and value-added voice services for individuals and businesses.

Simply register at www.kotha.com.bd and follow the setup guide to activate your communication services.

Smarttracker is BDCOM’s GPS-based vehicle tracking and fleet management solution. It helps individuals and businesses monitor vehicles in real-time, ensuring safety and efficiency.

  • Real-time GPS tracking
  • Trip history and reports
  • Fuel monitoring
  • Geo-fencing alerts
  • Fleet management dashboard

You can visit www.smarttracker.com.bd or contact our support team to learn more about packages and device installation.

BDCOM EMS is an advanced Environment Monitoring System designed to monitor critical environmental parameters such as temperature, humidity, smoke, liquid leakage, voltage, current, energy, and frequency. It offers real-time data monitoring, alerts, historical data access and smart automation features to ensure safety, efficiency, and control.

  • Temperature & Humidity Sensors
  • Smoke and Heat Detectors
  • Liquid Leakage Sensors
  • Voltage, Current, Frequency, and Energy Meters
  • Motion Sensors (optional)

EMS helps protect your sensitive equipment (servers, networking devices, data centers, ATMs, BTS sites, warehouses, etc.) from environmental risks. Early alerts can prevent downtime, equipment failure, and financial loss.

The system uses dual notification mechanisms:
Physical Alerts: On-site buzzer activates when thresholds are crossed.
Digital Alerts: Sends SMS, email, or app notifications.

Yes. We provide sensor options and integration flexibility based on your business needs (e.g., telecom sites, banks, industrial warehouses, or corporate offices).

We offer both options:
Cloud-based: dashboard for remote access
On-premises: setup for sensitive organizations requiring local monitoring

Yes. BDCOM EMS stores historical (archived) data with timestamps. Users can view, filter, and export this data from the web panel or mobile app for reporting, analysis, or compliance needs.

Absolutely. BDCOM EMS can be accessed remotely via web interface or mobile app. All real-time and historical data is synchronized securely to allow 24/7 remote monitoring and control.

The Smart Switch allows automatic or manual control of connected electrical devices (like fans, alarms, or pumps) based on real-time sensor data and user-defined thresholds. It improves system automation, energy efficiency, and responsiveness.

BDCOM EMS includes a user-friendly configuration interface accessible via local access point mode or through the secured web portal. You can set WiFi credentials, sensor thresholds, notification preferences, and device settings without needing technical expertise.

Yes. BDCOM EMS is modular and scalable. It can monitor hundreds of sensors across multiple zones and be tailored to meet the needs of large industrial, commercial, or institutional facilities.

Internet is required for remote access and digital alerts. However, core monitoring and local alerts (like buzzer or display) can function without the internet, ensuring basic operations continue during network outages.

EMS is designed with 24/7 monitoring, backup power, and fail-safe communication. Alerts are sent instantly to reduce risk of downtime.

BDCOM EMS uses secure authentication for configuration and remote access. Data is protected against unauthorized access, and users can set access levels and change passwords anytime.

Hotline: 09666 666 666
Website: www.bdcom.com
Email: helpdesk@bdcom.com